FAQs

The card can only be used at cinema around Australia that have the designated merchant category code Motion Picture Theatres (7832). Please note some cinemas may decide not to take prepaid gift cards. It's up to each cinema to decide which cards they'll accept. To find your closest cinema click here.

The card can only be used at beauty salons around Australia that have the designated merchant category codes Barber and Beauty Shops (7230), Health and Beauty Spas (7298) or Hotels, Motels and Resorts (7011). Please note that certain salons may decide not to take prepaid gift cards. It's up to each salon to decide which cards they'll accept.

Just use it like an eftpos Card! Simply present your card and use it against your purchase.

1. Swipe the card through the eftpos terminal. You select “SAVINGS,” enter the PIN on the back of your card and you’re done – just enjoy your purchase!
2. You can check your balance and card expiry date anytime by clicking on the Check Balance section on our website

If the transaction amount exceeds the card’s balance, you will need to pay for the remaining amount on a different card or cash.

Visit www.card.gift, select your card type and click on the Go Digital link.
Click on the Go Digital button, enter the requested details and click on Submit.
Your card will be sent via SMS. Click on the link in your SMS and follow the prompts to download The Card Network (TCN) app.
In the TCN App tap “View Card Information” and then tap on the “Add to Wallet” button.
Follow the prompts to add your card to your mobile wallet.
Your card will then be ready to “Tap & Pay” at venues that accept contactless payments.

If the transaction amount exceeds the card’s balance, you will need to pay for the remaining amount on a different card or cash.

Just use it like a MasterCard or Visa card you have stored in your mobile wallet! Simply present your card and use it against any purchase.

1. Open your digital wallet on your phone and select the card.
   Hold your mobile close to the eftpos terminal. The terminal should recognise the card and your phone will prompt you to enter your pass code (this is your phone’s pin number).
   The terminal should process the payment and you will receive a confirmation on your phone “Done!”

2. You can check your balance and card expiry date anytime by checking the TCN App and selecting your card

If the transaction amount exceeds the card’s balance, you will need to pay for the remaining amount on a different card or cash.

If you haven’t added your physical card to your mobile wallet, you will need your physical card. It swipes like an eftpos card so must be presented. Photos on your phone are not sufficient sorry.

If you have added your card to your mobile wallet you do not need your physical card any more.

A TCN gift card is the perfect gift for Christmas – Secret Santa or Kris Kringle, Stocking Fillers, Birthdays, Mother’s Day, Father’s Day, Employee Incentives and Rewards, Anniversaries or Corporate Gifts, It even makes a great “Thank you” for feeding the dog or looking after the kids!

We’ve made it easy for you - we’ve got more than 3,400 locations to buy TCN Gift Cards across Australia! You can buy TCN Gift cards at the following leading retail outlets Australia-wide - look for the big gift card stand in stores or online at www.card.gift in various denominations:

Coles
Coles Express
Woolworths
Big W
Target
Flybuys

If you are a Qantas Frequent Flyer you can redeem your points for TCN Gift cards.

Gift ideas are our specialty! Be it Christmas, Birthdays, Anniversaries, Mother’s Day, Father’s Day, Employee Incentives and Rewards, Corporate Gifts or just a “thank you” or a #datenight surprise, TCN Gift Cards are the best way to provide ultimate choice whilst still personalising your gift.

Christmas - TCN Gift Cards are the perfect Christmas gift for friends and family members and a great way to thank colleagues, employees, business partners or clients for a great year completed. With Kris Kringle and Secret Santa gift-giving so popular, we’ve specifically created some $50 cards which are perfect for these occasions (and double as the perfect size for a Christmas stocking!).

Mother’s Day and Father’s day – Give the gift of a much needed shopping spree for busy mums and dads of all ages. TCN Gift Cards are perfect to slip inside a greeting card and send (or just write inside our card).

Birthdays – TCN Gift Cards are great when you want a gift that you know they’ll love. TCN Gift Cards as a gift gives them something to look forward to once the candles are blown out and the cake is gone!

Employee Gifts & Rewards and Corporate Gifts – With beautiful packaging and great utility, some of the best Merchants in Australia, TCN Gift Cards are the best way to show your employees or clients you appreciate them whilst giving them choice.

Thank you – The perfect way to say “thanks” for feeding the cat, lending me the car, helping paint the fence, looking after the kids or being a great teacher.

Physical Card - This is an eftpos card so will work on their eftpos terminals, just let them know to try it and it will process like any other eftpos card.
Gift card is still subject to individual merchant acceptance.

Digital Mastercard - This is a prepaid Mastercard card so will work on their card terminals, just let them know to try it and it will process like any other Mastercard.
Gift card is still subject to individual merchant acceptance.

Sorry to hear that. Check out the following reasons your card may not be working:

• The balance you have nominated is not available. You can check your card balance here.
• Your gift card has expired. Gift cards have a 36 month expiry, which can be calculated 36 months from the date of issue, and/when you check your balance.
• The venue you have tried to use your gift card is classified as a different merchant category and does not accept these gift cards.

Please note The Restaurant Card is not valid at venues that are designated by their merchant category code as Fast Food OR Quick Service Restaurants.

Should your card not work but it has funds, isn’t expired and you’re not trying to use it at a Fast Food or Quick Service Restaurants, please contact us here or call 1300 375 346.

We take security very seriously, and a major part of that is ensuring that orders are placed by the legitimate cardholder.

If your order is declined during the checkout process, it means we were unable to verify your purchase, and it was declined out of caution.

We recommend placing your order again completing all required details – such as phone number, email and billing address – that match the cardholder’s information. We will then re-assess your order.